What types of personal information do we collect?
Information you voluntarily submit: If you purchase our products online, register for an online account with us, use the features of our online services, sign up for our updates and marketing communications, request specific product customizations from us, submit product reviews on our website, contact us for customer service, or interact with us through our online services, we may collect personal information about you. Include the following information:
Contact data, which may include your name, alias, username, postal address, email address and telephone number;
Order information and account data, which may include your contact data, payment card information, billing address, date of birth and month, gender, nationality and details of the products or services you have ordered, purchased or requested from us;
This may include your contact data and the products or services you are interested in;
Social media data, which may include your social media interactions with us (for example, if you “like” or “share” or “comment” on content you see on our social media platforms), or if you choose to send us inquiries about social media channels and any information you voluntarily provide to us for social media marketing purposes; and
Communication data, data that you voluntarily provide to us when asking about customer service, comments on our social media, product reviews on our website, your interests when you choose to participate in our customer service programs and any other information that you voluntarily provide to us.
Passive submission of Information on our Online Services: When you use our online Services, we collect information from the computer, telephone or other device on which you install or access our online Services, as well as information about your use of our online Services. Our online services include the following:
Technical data, including your IP address, browser type and version, device identifier, location and time zone Settings, network and/or service provider, operating system and platform, page response time, and download errors;
Using and interacting with data online, This includes the websites you visit before and after visiting our website, the products you view or search for on our online services, the duration of visits to certain online pages, information about online page interactions (such as scrolling, clicking and browsing), the methods used to browse the web, your interaction with our marketing emails (such as if and when you open the ones we send Email, and whether you clicked a link in the email or forwarded the email), and your online advertising with us.
Cookies and related technologies: We and our business partners may use cookies and other similar technologies (such as pixel tags and web beacons) to collect some of the above types of technical data and usage data as permitted by applicable law. Cookies and similar technologies are placed on our website for the following purposes:
Enable the basic functions of our website;
Web analytics used to improve our website (structure, functionality, accessibility and usability, content, or to resolve any technical issues by collecting relevant technical data);
Enable certain basic features of our online browsing and shopping (for example, to save information you generate or provide on our website, such as preferred items, items placed in your shopping cart);
Monitor the effectiveness of our online advertising and marketing (by recording your interactions with our advertising on third party websites, our social media platforms or our marketing emails); and
Learn more about your preferences and Internet browsing habits to provide you with tailored web access.
No Children’s information: Our online services are not intended for children under the age of 13. We will not knowingly register or otherwise collect personal information from any child under the age of 13 without the prior verifiable consent of the child’s parent or guardian.
How do we use your personal information?
We use the following categories of personal information for the following purposes:
Contact data, which is used to communicate with you, including marketing and customer service for the products and services you have ordered, or to send you updated information about our products, services or any activities on the Site, which may be of interest; Or when you contact customer service, or when you ask us to contact you when the repair is ready.
Order information and account data used to create and manage your account on our website (for example, to enable you to access, update your preferences and save them to your account); Fulfill your order, including product customization requests.
To provide you with the functionality of our online services so that you can identify and save products of interest to you.
Social media data from interactions with you through our social media platforms; Manage social media marketing campaigns or social media advertising campaigns.
Communications data, used to respond to any specific queries when you contact customer service staff or our stores, to contact you to understand your preferences so that we can provide you with the latest information about our products, events or services that may be of interest to you, to provide you with a more tailored shopping experience when you arrive at our stores, Or improve our product offerings based on your product reviews.
Technical data and online usage and interaction data for providing, maintaining, monitoring, protecting, commissioning, personalising and optimising our online services to you; To provide you with customer service, for example when you use our chat feature; And generally develop and improve our products and services. We also use technical data automatically collected by cookies and related technologies to understand the effectiveness of our advertising and social media campaigns.
Where permitted by applicable law, we also use your Personal information for the following purposes (collectively, “general processing Purposes”) :
Customer service, advertising and marketing campaigns: To communicate with you about any customer service, advertising and marketing communications, special offers or promotions, updates on products and services and events that we provide, we may tailor the content of these communications based on our knowledge of your preferences. Please note that, where permitted by applicable law, we may use your information to provide you with surveys, create customer profiles, generate inferences, and serve targeted advertising (” cross-brand marketing “).
Compliance with the law: Undertake activities necessary to ensure compliance with applicable national, state, provincial and other applicable laws and respond to requests from government authorities.
Performance of Contract: To perform our obligations and exercise our rights under our Terms of Use or any other agreement you have with us.
Protect legitimate interests: Protect our legitimate interests, for example in the event of a complaint or dispute.
Research and development: conducting research and understanding preferences for our products, improving product design and product testing;
Merger or sale: If we or some or all of our assets are acquired or merged by a third party entity, or in connection with a merger, acquisition, sale or other change of control, we may transfer some or all of our assets. All personal information we collect about you from other organizations as part of this transaction. If we intend to transfer your personal information in connection with such transactions, we may notify you, give you an opportunity to object or seek your consent, as permitted or required by applicable law.
The online payment and fraud prevention service provider at the time of your purchase;
Delivery/logistics service provider to deliver your purchased products;
Customer care services;
Infrastructure and IT service providers, including cloud service providers that manage our website and your account if you register with us;
Marketing, advertising and communication agencies send you information about products and services that may be of interest to you;
Customer service platform;
Service providers related to certain enhanced online features, such as customer reviews;
Advertising agencies that help us understand AD performance and website traffic;
Website testing/analysis service provider; perhaps
External auditors and consultants;
We provide our service providers and business partners with access to your personal information so that they can provide services to us subject to confidentiality agreements and other data protection measures
Third parties permitted or required by law: In some circumstances, we may need to disclose or share your personal information to comply with legal or regulatory obligations. For example, we may need to disclose personal information to regulatory authorities, government agencies, or judicial or administrative authorities. We may also disclose your personal information to third parties if the disclosure is permitted by law and is necessary to protect or defend our rights, for law enforcement purposes, or to enforce our contracts or protect your rights.
Third Parties in connection with business transfers: We may transfer your Personal information to third parties as a result of a reorganization, reorganization, merger, acquisition, or asset transfer, provided that the recipient agrees to process your Personal Information in a manner consistent with this Privacy Policy.
Please note that our online services may contain links to the websites of partners or affiliates that we do not own or operate. If you visit any of these websites via a link, please review their privacy policies before submitting any personal information to third party websites. We are not responsible for any privacy or security policies of these third party websites.
Like many other organizations, we use cookies or similar digital tracking technologies on our website for the following purposes. Cookies (or other similar technology) may be placed on our website by us or by third party partners engaged for our purposes.
Third-party cookies may also be deployed on our behalf on third-party websites (for example, to measure the effectiveness of advertising). We respect applicable laws regarding cookies. In particular, we only use cookies with your authorization if required by applicable law. In any case, you can opt out of cookies at any time by changing your browser Settings accordingly. However, as a result of your opt-out, certain functions, sections or features of our website may stop working or may prevent you from fully benefiting from our online services.